Return & Refund Policy
Shop with Confidence at Elvovian™
At Elvovian™, we aim to provide high-quality automotive interior solutions that meet your expectations. If something isn’t right, we’re here to help make the process simple and fair.
This policy explains how returns, exchanges, and refunds are handled for all orders.
1. Return Window & Conditions
We offer a 30-day return period starting from the day your order is delivered.
To qualify for a return, items must meet the following conditions:
- Product is unused and in original condition
- All original packaging is included
- Accessories or components (if any) are returned in full
- Proof of purchase is provided
Returned items that show signs of damage, misuse, or missing parts may not be eligible for a full refund.
2. Requesting a Return
To begin a return process, please contact our support team:
Once your request is reviewed and approved:
- We will provide return instructions
- If applicable, a return shipping label will be issued
- You will receive step-by-step guidance for sending the item back
⚠️ Important: Items sent back without prior approval cannot be processed.
3. Product Issues & Shipping Damage
We carefully inspect every order before shipment, but in rare cases issues may occur.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us as soon as possible so we can evaluate the situation and provide a suitable solution.
4. Non-Returnable Items
Some items are not eligible for return due to their nature or usage type, including:
- Customized or personalized products
- Clearance or final-sale items
- Gift cards or promotional vouchers
- Items with hygiene or safety restrictions (if applicable)
- Any item not in original condition due to customer use
5. Exchange Process
For faster replacement service, we recommend:
- Initiating a return for the original item
- Once approved, placing a new order for the replacement
This helps ensure quicker delivery and inventory availability.
6. Refund Processing
After your returned item is received and inspected:
- You will be notified regarding refund approval
- Approved refunds will be issued to your original payment method
- Processing typically takes 5–10 business days
Depending on your bank or payment provider, additional time may be required before funds appear in your account.
If delays exceed normal processing time, please reach out to us.
7. Return Shipping Information
Return shipments must only be sent after authorization from our support team.
Authorized return address:
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203, 12/F, TOWER 2
China Hong Kong City
33 Canton Road, Tsim Sha Tsui, KL
Elvovian™
Better organization. Better driving experience. Better support.
